Refund policy

At Zulupack Singapore, we’re committed to ensuring you’re fully satisfied with your purchase. 

Warranty and Liability

Warranty: Our bags are covered by a 1-year limited warranty against manufacturing defects. This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.

Liability: Our liability is limited to the replacement cost of the product. We are not liable for any incidental or consequential damages.

Damages and issues 

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receipt. To help us resolve the issue swiftly, include a photo of the damaged item with your message. While we don’t offer refunds for change of mind, we’re pleased to assist with exchanges for damaged or faulty items.

To be eligible for an exchange, the item must be in its original condition, unused, and in the original packaging. You’ll also need to provide the receipt or proof of purchase.

Please note that return postage costs are the responsibility of the customer. Your satisfaction is our priority, so don’t hesitate to reach out if you need assistance or have any concerns. We’re here to help!

Processing exchanges

Once we receive and inspect your item, we’ll notify you whether the exchange has been approved. If approved, the exchange will be processed and sent out within 7 business days.

If more than 7 business days have passed since we’ve approved your return, please contact us.